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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Hanifan

March 23, 2025

5  out of  5
rating by John Hanifan
"Gwen is super helpful and very informative and responsive."
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Helena Herrera-Turner

March 23, 2025

5  out of  5
rating by Helena Herrera-Turner
"We've been with Statefarm and Gwen for a little over 12 years and she and her office is great to work with. No pressure and great service! Highly recommend!"
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Rein

March 11, 2025

5  out of  5
rating by Rein
"I've used this office for over 40 yrs. Gwen and her staff have picked up right where Joel left off. Great service"
We responded:
" I can't thank you enough for the kind words. I look forward to many years as well with you."
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Kaley Daniel

February 20, 2025

5  out of  5
rating by Kaley Daniel
"Absolutely recommend, overall great ladies to work with! They constantly went above and beyond my expectations with their remarkable attention to detail and commitment to doing an excellent job on schedule. Overall, they are a great team!"
We responded:
"Wow thank you so much for the 5 star review Kaley! Our team loves feedback - especially the good kind - it helps others to know how great our team is at communication and customer service. We want to be the best State Farm agent in the area and feedback helps us track how we are doing in customer's minds. Thanks again!"
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Alli Wipf

February 18, 2025

5  out of  5
rating by Alli Wipf
"Gwen and the entire team at her office are awesome! They are always kind, knowledgeable, and quick to help when an issue arises. Thank you ladies!"
We responded:
"This is great! Thank you Alli for the 5 star review AND for the feedback about how you think our team is knowledgeable about insurance needs and when help is needed, we are quick and kind. The best State Farm agents have these traits and our goal is always to be the best in Holland , Sylvania and the surrounding areas. Thanks again."
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Brittany Meowww

February 18, 2025

5  out of  5
rating by Brittany Meowww
"We love Gwen and State Farm for all of our insurance needs!"
We responded:
"Brittany your positive feedback and the five star review. State Farm insurance is great and our goal is for our current and future customers to think that we are the best State Farm agency in northwest Ohio and southern Michigan. Your feedback tells us that we are on track for that. We appreciate you!"
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amanda wise

February 18, 2025

3  out of  5
rating by amanda wise
"No very professional not understanding when I have to transfer money for my bill and once you make the payment they don’t want to speak with you bc they got what they wanted"
We responded:
"I am sorry you felt you had a bad experience with my office. I do have policies in place to make sure my team reaches out to clients for their policies if they are in a cancel status. I would be happy to assist you with any sort of issues you feel that need additional attention. "
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Vincent Pucillo

February 12, 2025

5  out of  5
rating by Vincent Pucillo
"Excellent service and a great team to work with!"
We responded:
"Thank you for the postive feedback Vincent. Great 5 star reviews help others compare insurance rates and coverage to identify the best insurance agents near them. We think our team makes us the best State Farm agent in Holland and all of the metro Toledo area. We appreciate you and we're looking forward to giiving you the best insurance agent experience there is. "
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Mike Baker

January 28, 2025

5  out of  5
rating by Mike Baker
"Great customer service"
We responded:
"We appreciate you Mike! Your 5 star review helps us in our goal to be the top State Farm Agent in the area. Great customer service. Low insurance rates and advice on the right coverages in all of your insurance needs. Thanks again."
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Ashley Miller

January 23, 2025

5  out of  5
rating by Ashley Miller
"My local agent is the best! They are all always so polite and handle anything I need."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to help with all your auto, home, life and retirement needs. Visit my Holland ,Oh office anytime. "
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Kelly Masell

January 22, 2025

5  out of  5
rating by Kelly Masell
"Gwen was special today. She helped me get set up with insurance and access to mobile account."
We responded:
"Thank you for taking the time to share your thoughts! When it comes to auto, home, life or Health we are her to help. Making an impact in my clients lives in all of Ohio and Michigan is important to me and my agency. "
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Becca M

December 27, 2024

5  out of  5
rating by Becca M
"Karemme W. is wonderful with assistance and making me feel welcomed and informed. I'm glad I made the switch!"
We responded:
"Becca we're glad you made the switch to Stae Farm. Your 5 star review helps us and others like you who are looking for an insurance agent they can trust. We value your feedback. Becca is awesome, we agree and your 5 star review is a great way to reward her for outstanding customer service. Spread the word. We are the best State Farm agency in the greater Toledo area."
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Trent Hartman

December 23, 2024

5  out of  5
rating by Trent Hartman
"Smooth and painless process"
We responded:
"Hey Trent thanks for the 5 star review! Smooth and painless is a great out come when dealing with insurance companies.We want to be known as the best Sate Farm Agent in the area, including Toledo, Sylvania, Maumee Watervilille and everywhere in NW Ohio. Your positive Google rating helps us to keep our selves accountable, but also lets other people looking for great insurance rates and great customer service, to give us a chance to eran their trust/ Thanks again for the positive review and we look forward to working with you going forward."
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Rachael O’Herron

December 9, 2024

5  out of  5
rating by Rachael O’Herron
"Kareeme has saved us a ton of money! Their office is fast, knowledgeable and kind. She had gone above and beyond to help us with our needs!"
We responded:
"Rachael thank you for the five star review! Kareeme is an awesome member of our team and we all appreciate feedback on our customer service. Saving money on car and homeowners insurance is important - we know. I'm glad we could save YOU money on insurance and thanks again for the 5 star. Happy holidays to you and yours!"
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Thomas Freimark

December 3, 2024

5  out of  5
rating by Thomas Freimark
"Gwen Mitchell was quickly responsive to my request and took the pertinent information from me and updated My policy. It could not have been a faster or easier auto policy update."
We responded:
"Hey Thomas, thank you for the 5 star rating. We are really serious about providing fast, efficient customer service to all of our State Farm Insurance customers. I t is important to review your insurance coverage regularly. We don't want to miss opportunities to maybe save money on insurance, but also look for gaps in insurance coverages. Thank you again for your loyalty and we here at Gwen Mitchell State Farm Agency hope that you have pleasant holidays this year."
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Rachel Friedrich

November 6, 2024

5  out of  5
rating by Rachel Friedrich
"Emily has been an amazing agent by helping me; first with my car when I got into my accident that wasn’t my fault and then secondly with trying to get my money back for the rental car. She has been my warrior helping me play phone tag with the insurance company that owes me. She is the best! Thank-you from the bottom of my heart. ♥️"
We responded:
"Rachel, thank you so much for the feedback and 5 star review! Understanding insurance is the first step to making good insurance decisions. Kristina, and reall our entire staff, are really well trained in explaining how insurance works. We're so happy to help you get a good deal on auto and homeowners insurance. Please let us know any other questions about insurance coverage and rates you may have. Welcome to the Sate Farm family."
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Lillie Mcgee

November 1, 2024

5  out of  5
rating by Lillie Mcgee
"The workers are courteous and fast with getting your payment done."
We responded:
"Thank you so much for the kind words. You have been a long time auto, home and life insurance customer and certainly look forward to many more years of serving you."
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Christian King

October 17, 2024

5  out of  5
rating by Christian King
"Emily King is great! She is very helpful, patient and always answers the phone with a smile!"
We responded:
"Thank you Christian for your kind words. Emily is great making sure your auto, home, life and health insurance needs are taken care of. "
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brooke heuerman

October 8, 2024

5  out of  5
rating by brooke heuerman
"Kareeme is great!! She is easy to talk to and always helps answer any questions I have. She is quick and friendly and always takes great care of my account. Emily is just as great! Honestly, all the ladies in the office are amazing! Gwen is the best agent in Toledo. Don't hesitate to call for a quote!"
We responded:
"WOW! Thank you so much Brooke! I do have a team that I am super proud of. Our goal is to be the best State Farm agent in Holland, Sylvania and all of Metro Toledo. State farm has great car insurance rates and homeowners rates. And we try to support our customers with world class customer service and a fun atmosphere. Your positive feddback helps us AND it helps people shopping for a great insurance agent to maybe choose us. Thanks again!"
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Rhonda Hooser

October 8, 2024

4  out of  5
rating by Rhonda Hooser
"Gwen and her staff are always friendly and helpful. I would recommend them for all of your insurance needs."
We responded:
"Thank you Rhonda. Your positive feedback is important to us. We want to be known as the best State Farm agency in not just Holland Ohio, but for Sylvania restidents looking for great insurance rates and world class customer service and support. We appreciate you. "
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JASON BISHOP

October 1, 2024

5  out of  5
rating by JASON BISHOP
"Very helpful and prompt ever time"
We responded:
"Jason thanks for the positive feedback. Your 5 star review helps us know when we are doing our jobs - the job of being the best State Farm agent in NW Ohio and SE Michigan. We have great insurance rates and we think the best in class claims processing. Your positive review Also helps people seeking an insurance agency to know who they can trust for car, home, life or business coverage. We appreciate you ! "
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Becky Roseman

September 23, 2024

5  out of  5
rating by Becky Roseman
"I recently switched to State Farm Emily and Gwen are a pleasure to work with, very knowledgeable, explained everything to a T. I recommend them to anyone!"
We responded:
"Thank you Becky for the kind words. Emily has been with me and knows so much about auto, home and I was so glad to meet with you for your life insurance needs. We are your #1 agent in Toledo,oh and surrounding areas . "
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Joe Yeager

September 19, 2024

4  out of  5
rating by Joe Yeager
"I was referred to Gwen by a colleague and have been very satisfied with the service Gwen has provided. I met her in her office and she explained different policy options that I could understand. She makes herself available to me when I have questions."
We responded:
"Thank you Joe. Your 5 star review will help others - who may not know somebody that knows us - to decide to call us for a car insurance quote or a great rate on homeowners insurance or even competitive rates on small business insurance. We want to be known as the best State Farm inurance agency in the Holland Ohio and Sylavania OH area. Your positive feedback helps us to know if we are provinding great customer service to our insurance customers. And please, thank your collegue for his trust in us."
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Xavier Williams

September 16, 2024

5  out of  5
rating by Xavier Williams
"Gwen and Emily did such a great job transferring to my own plan! Can’t thank them enough for the smooth process!"
We responded:
"Thank you, Xavier, for the kind words. We want to make it a smooth process for your auto and renters insurance. We cover all of Ohio so we will be there for you. We love what we do!"
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MATTHEW LASCOLA

September 3, 2024

5  out of  5
rating by MATTHEW LASCOLA
"Emily and /or Gwen are great go-betweens for State Farm."
We responded:
"Thank you, Matt for giving me and my office a 5-star review. It's always a pleasure to work with great customers like yourself. We take pride in making sure you know what you have on your auto and home insurance policy. Think of me as your best State Farm agent in the Toledo, Oh area."